shipping & returns

SHIPPING INFORMATION

**CHRISTMAS DELIVERY**

To make sure that you get those precious goodies under your tree in time for the big day, please place your orders by the following dates to ensure Christmas Delivery.

WA, NT and rural areas place your order by 30th November.

Metro areas place your order by December 8th.

We will be packing and sending your orders all the way up to 19th of December when we close up our store for the year. However to ensure you get your goodies on time, it is best to place your orders before the above dates.

*COVID-19 UPDATE**

We are BACK BABY! Our store is now open for trade on the following days:

Wednesday 10am - 4pm

Thursday 10am - 4 pm

Friday 10am - 4pm

Saturday 10am -2pm

We are CLOSED on Sunday, Monday and Tuesday. However we continue to pack and send your orders from Tuesday to Saturday.

Currently our packing time is 3 - 5 working days, however we will always aim to get your order out as soon a possible.

We use two courier services Sendle and Australia Post dependant on your location. 

If you need your order in a hurry, please select Express Shipping. This does not mean that your order is processed any quicker, however, the postage time will be shorter, arriving in 1-3 days.

As soon as we ship your goodies, you will recieve an email with your tracking number to keep up to date with where your parcel is located.

**LOST PARCEL**

In the case of a lost parcel, please contact us and we will launch an investigation with the courier. Please allow up to 5 working days for this to be concluded. If your parcel is deemed as lost we will issue you with a full refund or store credit. 

**PRE ORDER ITEMS**

Please note that if an item is listed as PRE ORDER it will not ship until after the specified arrival date. If you place additional NON PRE ORDER items in the same order as your PRE ORDERED item, the items that are in stock will be posted out with the pre-ordered item when it arrives.

 **LOCAL PICK UP**
If you are located near our Hurstbridge store, why not save on postage and join us in store to pick up your order. Simply select LOCAL PICK UP at the check out and you will receive an email as soon as your order is ready to collect.

    EASY RETURNS & EXCHANGES

    If you change your mind about the products you have purchased from Pickwick & Sprout we can exchange those products subject to the following conditions:

    • Item(s) must be returned within 28 days to receive an exchange together with proof of purchase.
    • Items must be in the original condition in which they were purchased
    • We are happy to refund your item in there is a manufacturing fault and in line with consumer law.
    • Online purchases are subject the above terms and conditions, however all associated postage is at buyers cost or item can be returned in store at no extra charge.

    Please note there is no exchange on sale items.